mdg123 FAQ
Frequently Asked Questions

mdg123 requires all players to complete KYC (Know Your Customer) verification before their first withdrawal is processed. Accepted documents include an Indonesian national identity card (KTP), a valid passport, or a driving licence (SIM). You may also be asked to provide proof of your payment method — for example, a screenshot of your BCA or BRI mobile banking app showing your account name and number.

In most cases, mdg123's KYC team reviews submitted documents within 1–3 business hours during operating hours (00:00–24:00 WIB). During peak periods — such as around Idul Fitri or major football events — review times may extend to up to 24 hours. You will receive an email notification once your account is verified.

On the mdg123 Login page, click the "Forgot Password" link beneath the login fields. Enter the email address registered to your account and we will send you a secure password reset link. The link expires after 30 minutes for security reasons. If you do not receive the email within five minutes, check your spam folder or contact our 24/7 live chat support.

No. mdg123 operates a strict one-account-per-player policy. Duplicate accounts are prohibited under our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances held within them. If you have previously registered and cannot access your account, contact support rather than creating a new one.

To request account closure, contact our support team via live chat or email at support@mdg123.app. Before the account is closed, any remaining balance will be processed for withdrawal to your verified bank account (BCA, BRI, BNI, Mandiri, or another registered method). If you are closing your account due to gambling concerns, we encourage you to consider a self-exclusion first — our team can walk you through the options.

BRI bank transfers to mdg123 are processed in real time through our virtual account system. Under normal conditions, your balance is credited within 1–5 minutes of a successful BRI mobile banking or ATM transfer. If your deposit has not appeared after 15 minutes, provide the transfer receipt to our live chat team and they will manually confirm the transaction.

The minimum deposit on mdg123 is Rp 10.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for local bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI). There is no maximum deposit limit, though very large single deposits may trigger an additional security review in line with our AML procedures.

The minimum withdrawal amount to a Mandiri bank account on mdg123 is Rp 50.000. Withdrawals are processed Monday through Sunday, 00:00–23:00 WIB. Once approved by our finance team, funds typically arrive in your Mandiri account within 15 minutes to 3 hours depending on interbank processing times. mdg123 does not charge a withdrawal fee; however, your bank may apply standard interbank transfer fees.

Yes. mdg123 supports deposits and withdrawals via popular Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. To use an e-wallet, select it as your payment method in the Deposit or Withdrawal section and ensure the registered phone number on your mdg123 account matches the number linked to your e-wallet. E-wallet transactions are typically processed instantly for deposits and within 30 minutes for withdrawals.

mdg123 does not charge any platform-side fees for deposits or withdrawals. However, certain interbank transfer fees imposed by your bank or e-wallet provider may apply — for example, BCA charges a nominal fee for transfers to non-BCA accounts via SKN/RTGS. We recommend using the same bank for both deposits and withdrawals where possible to minimise any third-party charges.

Mix parlay (an Indonesian-market term for an accumulator bet) allows you to combine multiple match selections into a single wager. All selections must win for the bet to pay out, but the combined odds are multiplied together, producing significantly larger potential returns than single bets. On mdg123, you can build a mix parlay from 2 to 10 legs covering any supported football or other sports markets.

Yes. mdg123 offers togel (Indonesia's traditional numbers lottery) in several popular formats, including 2D, 3D, 4D, Colok Bebas, Colok Naga, and Shio. Draw results from major markets — including Singapore, Sydney, and Hongkong pools — are published in real time on the platform. You can fund your togel wagers using any supported payment method, including OVO and DANA.

mdg123 hosts thousands of slot titles from studios including Pragmatic Play, Pocket Games Soft (PG Soft), Microgaming, NetEnt, Spribe, and Habanero. Slot gacor (a popular Indonesian term for high-payout or "hot" slots) is updated regularly on the platform's featured games section, highlighting titles with elevated RTP rates and active bonus rounds. Popular titles include Sweet Bonanza, Gates of Olympus, and Mahjong Ways.

Yes. mdg123's live casino section is powered by Evolution Gaming, Pragmatic Play Live, and Asia Gaming, offering real-time table games streamed from professional studios. Available titles include Live Baccarat, Lightning Roulette, Speed Blackjack, Andar Bahar, and Dragon Tiger. Indonesian-speaking hosts are available on selected tables during peak WIB hours, and minimum bets start from Rp 10.000.

Wagering requirements specify how many times you must wager your bonus amount before any derived winnings can be withdrawn. On mdg123, standard bonus wagering requirements range from 20x to 35x the bonus amount, depending on the specific promotion. For example, a Rp 100.000 bonus with a 25x requirement means you must place Rp 2.500.000 in qualifying bets before requesting a withdrawal of bonus-derived funds.

Yes. mdg123 runs weekly cashback and sports rebate promotions for active players. Cashback rates and qualifying turnover thresholds vary by promotion period and product vertical — slots, live casino, and sportsbook each have separate rebate programmes. Cashback credits are typically applied to your account every Monday for the previous week's eligible activity. Check the in-platform Promotions page for current rates and terms.

Yes. mdg123 operates a tiered VIP programme with multiple levels based on cumulative deposit and wagering volume. Higher tiers unlock benefits including elevated cashback rates, faster withdrawal processing, dedicated account managers, personalised reload bonuses, and invitations to exclusive live casino events. VIP tier upgrades are reviewed monthly and notified by email. Contact our support team to enquire about your current tier status.

The minimum age to register and play on mdg123 is 21 years. This is strictly enforced through our mandatory KYC identity verification process. Any account found to belong to a player under 21 will be immediately suspended, all winnings will be voided, and the deposited funds will be returned to the original payment source. mdg123 takes its underage gambling prevention obligations seriously and will not make exceptions.

mdg123 provides a full suite of responsible gaming tools. To set a daily, weekly, or monthly deposit limit, or to activate a time-out period (24 hours, 7 days, or 30 days), contact our support team via live chat or email at support@mdg123.app. Limit reductions and time-out activations are processed immediately with no waiting period. Limit increases are subject to a mandatory 7-day cooling-off period before they take effect.

If gambling is causing financial stress, relationship difficulties, or emotional distress, please stop playing and reach out to mdg123 support immediately via live chat or at support@mdg123.app. Our team can activate a self-exclusion of 6 months, 1 year, 3 years, or permanently — blocking all access to your account and removing you from all marketing communications. All conversations about responsible gaming are treated as strictly confidential. You can also visit our dedicated Responsible Gaming page for further guidance and self-assessment tools.